FAQ
Question list
Harbin Ice and Snow World · Answers to common questions on tickets, entry, refunds and transport
All 52
Entry 10
Tickets 6
Refunds & Changes 6
Discounts 6
Transport 5
Other 5
Booking 5
Facilities 3
Payment 2
Safety 2
Orders 1
Invoices 1
How do I buy tickets? Tickets
On the home page or the "Tickets" page, choose a ticket and type, enter the visitor’s ID details and pay. After successful payment a check-in voucher is generated; enter by verifying your original ID card or the document used for booking.
Do tickets require real-name booking? Tickets
Yes. Ice and Snow World uses real-name booking; enter the ID details matching the visitor when ordering, and verify with your ID card at entry.
How do I look up my order? Orders
Click "Order Lookup" at the top, then enter the phone number or email and ID details used when ordering to view the order status and check-in voucher.
Can I get a refund? How? Refunds & Changes
Unused tickets can be refunded via "Order Lookup"; once approved, the amount returns to the original payment method. Used or expired tickets are non-refundable; specific rules follow the booking notes.
How do I get to Ice and Snow World? Transport
Ice and Snow World lies on the north bank of the Songhua River; reach it by metro, bus or taxi across the river. If driving, navigate to the park; parking is available nearby. See the transport guide under "Guides" for details.
Are there discounts for children or students? Discounts
Yes. Children under 1.2 m in height enter free (accompanied by an adult), and full-time students can buy a student ticket with their student ID; exact standards follow the ticket description and on-site checks.
What should I bring for entry? Entry
Bring your original ID card and have your check-in code (QR code) ready; in winter dress warmly and wear non-slip shoes.
What are the opening hours? Other
Ice and Snow World is a seasonal winter park; day and night session times shift by season. Check the booking page and on-site notices, and confirm before you travel.
Are there attractions such as ice slides in the park? Tickets
Yes. The park offers ice slides, snow tubes and ice bikes and other activities; some charge separately. What is open and the fees are subject to on-site arrangements.
What is the difference between the night and day sessions? Tickets
The day session enters during the day, best for ice architecture and snow-sculpture detail and the ice-and-snow fun; the night session enters after dusk for the light show and night photography. For both day and night, choose the full-day pass.
Will the extreme cold affect the visit? Other
Winter nights are very cold — dress warmly (thick down jacket, hat, gloves, scarf, non-slip snow boots); in extreme weather some attractions may be adjusted, subject to on-site arrangements.
Can I get a refund if I do not use the ticket that day? Refunds & Changes
Unused tickets can be refunded via "Order Lookup"; once approved, the amount returns to the original payment method. Used or expired tickets are non-refundable.
When does Ice and Snow World generally open? Entry
Ice and Snow World is a seasonal winter park, usually opening around late December and running to about the end of February the following year. Exact opening/closing dates and daily hours vary with weather and each year’s arrangements — before travelling, check the booking page and on-site notices.
What is the difference between day, night and full-day passes? Tickets
The day pass enters during the day, best for ice architecture and snow-sculpture detail and the ice-and-snow attractions; the night pass enters after dusk, focusing on the light show and night views; the full-day pass includes both day and night on the same date, so you can enjoy both scenes in one visit.
What are the must-try attractions in the park? Tickets
The park offers ice slides, snow tubes and other ice-and-snow activities, plus viewing facilities such as a Ferris wheel. Some are very popular and may require reserving a number, and some charge separately; subject to on-site arrangements.
Do popular attractions need reservations? How? Entry
Popular attractions such as the big ice slide and the Ferris wheel may require reserving or taking a number per on-site guidance after entering. Do what you most want early, then stroll the park.
At what height can children enter free? Discounts
Children under 1.2 m in height usually enter free (accompanied by an adult). Exact free/discount standards follow the booking notes and on-site checks; bring the relevant documents at entry.
Are there discounts for seniors? Discounts
Seniors usually qualify for free or discounted tickets; standards and required documents follow the booking notes and on-site checks. Confirm eligibility before booking and bring your documents.
How do I buy a student ticket? What documents are needed? Discounts
Full-time students usually can buy a student ticket, verified with their own student ID at entry; exact standards follow the ticket description and on-site checks.
How far in advance can tickets be booked? Booking
Tickets can usually be booked for a certain window ahead; the exact number of days is shown on the booking page. In peak winter season, book early and choose your entry time slot.
How do I verify my ticket at entry after ordering? Entry
After payment a check-in voucher is generated. Enter by verifying your original ID card or the document used for booking; make sure the booker’s details match the visitor.
How many tickets can one order contain? Booking
There is a limit on the number of tickets per order; see the booking page for details. To book for several people, enter each visitor’s ID details as required.
Can I change the visit date? Refunds & Changes
Tickets are generally tied to the booked date. To change it, handle the unused ticket via the refund process first, then rebook for the desired date; subject to the booking notes.
How long does a refund take? Refunds & Changes
Unused tickets can be refunded via "Order Lookup"; once approved, the amount returns to the original payment method, with timing depending on the payment channel.
What is the easiest way to get to Ice and Snow World? Transport
Crossing the river by metro to a station near the park, then walking, is the easiest option; bus or taxi also work. If driving, navigate to the park and slow down on icy winter roads.
Is parking easy near the park? Transport
Parking is available around the park but can be tight in peak season; go off-peak or use public transport. Winter roads are icy — slow down and stay safe if driving.
Are there warming areas in the park? Entry
The park has warming houses and hot-drink points as rest stops to rewarm; drinks cost more, so bringing a thermos is an option.
Can I bring food into the park? Entry
The park has dining and hot-drink points; bringing a few snacks is generally fine, subject to on-site rules — please keep the park tidy.
What time do the lights come on? Entry
The lights usually come on around dusk; afterwards the ice buildings and snow sculptures are lit in colour — the prettiest and busiest time for night views. Exact timing shifts by season; subject to on-site arrangements.
Can I ride the Ferris wheel if I fear heights? Other
The Ferris wheel is a viewing attraction; whether to ride depends on your own condition. If you fear heights or feel unwell, choose other attractions — safety first.
Are group tickets available? Discounts
For group or multi-person outings you can usually enquire about group booking; whether it is offered, the minimum size and the price follow the booking notes or on-site enquiry — ask ahead before you travel.
Are there discounts for military personnel, people with disabilities and others? Discounts
Some groups may qualify for preferential or discounted tickets; exact standards and required documents follow the booking notes and on-site checks. Confirm your eligibility before booking and bring your documents.
Which payment methods are supported? Payment
Mainstream online payment methods are supported; the exact options are those shown on the booking page. After successful payment a check-in voucher is generated.
What if my payment fails? Payment
If payment fails, check your connection and account, then try again. If you were charged but no order appears, do not order again — check later via "Order Lookup" or contact support with the payment record.
Can I get an invoice? How? Invoices
If you need an invoice, apply as instructed in the booking notes or on the order page; the types and method follow the booking page — confirm before you order.
Can I book with a passport or Hong Kong/Macau/Taiwan document? Booking
Inbound visitors may book with a passport or other valid document; enter the details matching the visitor and verify with the same document at entry. Supported document types are those shown on the booking page.
Do I need to enter each visitor’s details? Booking
Under real-name booking, you usually need to enter each visitor’s ID details; fill them in as required and make sure they match the documents presented at entry.
How many tickets can one ID buy? Booking
There may be a limit on tickets per ID; see the booking page. To book for several people, enter each visitor’s details as required.
Do children need a ticket to enter? How do they enter without an ID card? Entry
Children enter free or by ticket depending on height or age; those without an ID card may verify with a household register or other valid document per the booking notes. Details follow the booking page and on-site instructions.
Can I bring a stroller or wheelchair into the park? Entry
Strollers and wheelchairs are usually allowed; the park is mostly outdoor ice-and-snow ground, so watch your step. For accessibility assistance, consult on-site staff.
What time does the park close? What is the latest entry time? Entry
Closing and latest-entry times shift by season and each year’s arrangements; entry usually stops some time before closing. Check the booking page and on-site notices, and allow enough time to visit.
How do I get to the park from the train station or airport? Transport
From the train station or airport, reach the park by metro, bus or taxi; check the day’s routes and operating hours in advance, or take a ride-hailing car direct, and allow plenty of time.
How do I get back downtown after closing? Transport
At closing time taxi demand spikes and cars are hard to get; book a car ahead or leave by metro. If driving, watch for icy roads and slow down.
Is there a refund fee? Refunds & Changes
Refund rules for unused tickets follow the booking notes; whether a fee applies and the deduction standard are stated before you order.
Can a booked ticket be rescheduled? Refunds & Changes
Tickets are generally tied to the booked date. To change it, handle the unused ticket via the refund process, then rebook for the desired date; subject to the booking notes.
What safety points should I note in the park? Safety
The ice-and-snow park is mostly outdoors — wear non-slip shoes and walk slowly; follow on-site guidance and stay within your ability on the attractions; keep warm and look after the elderly and children.
What should I do if we get separated or lose belongings? Safety
Agree on a meeting point before you go and watch over your companions; if you get separated or lose items, seek on-site staff help immediately and watch for park announcements and lost-and-found.
Are there lockers, hot water and charging points? Facilities
The park usually offers warming houses and hot-drink points; some areas may have lockers and other facilities. What is open and where follow on-site arrangements — bringing a thermos is handy.
Are there baby-care rooms and accessible facilities? Facilities
For baby-care rooms or accessibility assistance, ask on-site staff about locations and use; the availability of such facilities follows on-site arrangements.
Are there restaurants in the park? Facilities
The park has dining and hot-drink points for basic meals and warming up; prices run higher, and for a full meal you can head back downtown.
Can I bring pets into the park? Other
For order and safety, pets are usually not allowed in the park (working dogs and other special cases follow on-site rules) — please plan ahead.
Can I bring a drone or professional camera gear? Other
For drones and large camera gear, follow the park’s on-site rules; to protect public safety and others’ experience, learn and follow the requirements before use.
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